Dear CUSTOMER,
Thank you for choosing BRAND.
In order for us to investigate and fix the reported issues, we will need more information from you. Please provide us with the following:
Replication steps: (step-by-step instructions if possible and applicable)
Error messages: (code number and exact error message in its entirety)
How often it appears: (date/time/time zone)
Files that you modify when the issue occurs: (full path and name)
Software that you use to make the changes or establish FTP connections: (full name)
Thank you for your cooperation.
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